Job Description
Job Title
IT Field Technician
Job Type
- Full-time
- Direct Hire
- Applicants must be legally authorized to work in the US. Visa sponsorship is not available.
Compensation
- $30 - $35 / per hour
Benefits
- Earned PTO
- Retirement plan available.
Work Location
- On Site
- Carmel Valley, Monterey, CA
Company Description
Evinex is a staffing firm focused on connecting the right people with the right businesses. This is a Direct Hire position for one of our prestigious clients in the technology solutions industry. Located in Carmel Valley, California, our client specializes in commercial and residential smart dwelling automations, security systems, AV installations, and commercial networking.
Job Summary
We are seeking a qualified IT Field Technician to install, maintain, repair, and support IT, computer, hardware, and software systems (specifically networking systems, Audio and Video (A/V) setups, and Starlink™ internet systems) for residential and commercial clients. The ideal candidate will ensure our technology infrastructure runs smoothly and efficiently, aiming for the highest functionality.
A successful IT Field Technician must possess thorough knowledge of computer hardware, various internet applications, network hardware relationships, consumer entertainment systems, and specialized equipment related to A/V and satellite internet systems. Excellent troubleshooting abilities, attention to detail, and physical stamina are essential.
The candidate will also play a crucial role in ensuring the smooth operation of IT services and enhancing the user experience - including diligent follow up regarding any open ticket items with clients.
Why Join
Join a dynamic and growing company that values innovation and personalized service. This is an excellent opportunity for a highly trainable individual looking to grow in the technology field. You will work in an energetic environment and be part of a team that is dedicated to staying ahead of the digital curve.
Responsibilities and Duties
- Present and maintain a friendly and professional demeanor with clientele.
- Provide technical support and resolve issues for clients via phone, email, and remote access.
- Develop and maintain local networks to optimize performance.
- Diagnose and troubleshoot IT, hardware, and software problems.
- Install, modify, and repair IT, computer hardware, and software.
- Document issues and resolutions in a clear and concise manner.
- Collaborate with other IT team members to enhance service delivery
Knowledge / Skills / Abilities Required
- IT, network & Internet Setup: Proficient in IT systems, WiFi, hardwired networks, and Starlink. Fair knowledge of internet security and data privacy principles.
- Audio & Video (A/V) Systems: Skilled in A/V system installations.
- Troubleshooting & Problem-Solving: Strong diagnostic skills for on-site issues.
- Customer Service: Clear communicator with a user-friendly approach.
- Documentation: Ability to read and interpret technical manuals and diagrams.
- Tech Adaptability: Eager to learn and apply new technologies.
- Growth-Oriented & Adaptable: Highly trainable, with a willingness to learn new methods and adapt to company-specific practices without reliance on fixed ways of working.
Education / Professional Experience
- 3-5+ years of experience in a related field required.
- 2+ years of experience in technical support roles.
- High school diploma or equivalent required; Associate's degree in IT or related field preferred.
- Bilingual (English / Spanish) is a plus but not required.
Licenses / Certifications
- CompTIA A+ certification is a plus.
- Microsoft Certified Professional (MCP) is a plus.
Additional Information
- Applicants must be legally authorized to work in the US. Visa sponsorship is not available.